Privacy Policy

We collect information that you provide directly to us, as well as information collected automatically when you use our website.

Information You Provide:

• Name, email address, and contact information when you create an account or place an order
• Shipping and billing address for order fulfillment
• Payment information (processed securely through third-party payment providers)
• Communications you send to us, including feedback and customer service inquiries
• Product preferences and health goals you share with us

Information Collected Automatically:

• IP address, browser type, and operating system
• Pages visited, time spent on site, and referral source
• Device information and unique device identifiers
• Cookies and similar tracking technologies (see Section 4)

We use the information we collect for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about orders, products, and promotions
• Providing customer support and responding to inquiries
• Improving our website, products, and services
• Sending marketing communications (with your consent)
• Complying with legal obligations and enforcing our terms
• Preventing fraud and ensuring website security

Under the GDPR, we process your personal data based on the following legal grounds:

• Contract: Processing necessary to fulfill your order and provide our services
• Consent: Marketing communications and non-essential cookies
• Legitimate Interest: Website improvement, fraud prevention, and security
• Legal Obligation: Compliance with tax, accounting, and consumer protection laws

We use cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use:

• Essential Cookies: Required for website functionality (e.g., shopping cart, session management)
• Analytics Cookies: Help us understand how visitors use our website (e.g., Google Analytics)
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and preferences (e.g., language, currency)

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect website functionality.

We do not sell your personal data. We may share your information with:

• Service Providers: Payment processors, shipping carriers, and IT service providers who assist in operating our website
• Legal Authorities: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: For any other purpose disclosed to you at the time of collection

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for tax and accounting purposes. Marketing data is retained until you withdraw consent.

Under the GDPR, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@aidevi.com. We will respond within 30 days.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure payment processing, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

Your personal data may be transferred to and processed in countries outside the EU/EEA. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, to protect your data in accordance with this policy.

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately and we will take steps to delete such information.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

EU/EEA residents also have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns appropriately.